At Calatheas, there's no set "guarantee" because, well, we know plants don't work that way. Here's what we do instead:
We are more than happy to share advice and resources when you buy a plant from our studio. We want to help ensure you're ready and able to give your new green friend the care it needs and deserves. If you are having issues with a plant that you've purchased from us, get in touch and we'll do our best to help you make it happy!
Now, like any new parent should do, we encourage you to do your own research and learn as much as you can about your new green addition.
We want you to bring a plant home that you'll enjoy. If this isn't the case, get in touch with us so we can help make it right, either through helping you give it the best care, replacing a plant, or offering a refund or store credit if there's an issue we simply can't fix.
Here's the not fun part: If you un-alive a plant due to plain old neglect, please be a good human and don't blame us. It's bad karma, probably. But if a plant clearly came to you with an issue we didn't spot, we will make it right. We're good humans too :)
If you receive a plant via delivery or pickup and there are any issues with it when you receive the plant, please take photos and email firstname.lastname@example.org within 24 hours so we can make it right.
We inspect every plant before it hits our inventory and before it gets packed up for delivery and pickup, but we're not perfect and it's absolutely possible we may miss something! Just let us know.
Please be sure to keep in mind that plants often need time to acclimate to new living conditions. It is natural for some leaves to be shed during this time, especially as plants move from greenhouse to plant shop to your home. But if you see something weird or just want to be sure, definitely let us know!
If you have any questions, please feel free to email email@example.com. Instagram messages often get buried, so email is best.
Vicki & the Calatheas Team